1. Booking & attendance

By confirming this agreement you request that Flowpro attend the address you have provided to assess and, where possible, complete the work described. We will contact you to confirm an appointment time. A call-out fee applies once a plumber has been dispatched.

2. Pricing

Our standard call-out fee is $199 + GST (minimum charge), which includes the first hour on site and travel. After-hours call-outs are $379 + GST (minimum charge), also including the first hour on site and travel. Where the job requires it, additional charges apply: drain unblocking — establishment $80, Hydrojet & CCTV $190 per hour; leak detection $359; and a public holiday fee of $299. Parts and materials are additional and itemised.

3. Additional work

Any work beyond the call-out is quoted and approved by you before it proceeds — no surprises.

4. Cancellations

Please give us at least two hours' notice to cancel or reschedule. Missed appointments may incur the call-out fee.

5. Workmanship & privacy

All work is guaranteed and carried out by licensed, insured tradespeople in accordance with New Zealand regulations. The details you provide are used solely to deliver and follow up on your job, and are never sold or shared with third parties.